Privacy Policy
This Privacy Policy explains how Alpha Home Services collects, uses, discloses, retains, and protects information when you use our website, request service, or communicate with us.
Alpha Home Services ("Alpha Home Services," "Alpha," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit www.alphaservicellc.com, contact us, request or receive services, submit information through our website, or communicate with us by telephone, email, SMS, or MMS text message.
1. Information We Collect
We may collect the following categories of information:
Personal and Contact Information
- Name
- Mailing or service address
- Email address
- Telephone or mobile number
- Communication preferences
- Information provided when requesting an estimate, scheduling service, making an inquiry, or communicating with us
Service and Transaction Information
- Appointment and scheduling details
- Property, equipment, system, or service information
- Estimates, invoices, payment status, and service history
- Customer service requests, reviews, feedback, and correspondence
- Information regarding HVAC, plumbing, electrical, indoor air quality, or other requested services
Website and Technical Information
- Internet Protocol address
- Browser and device type
- Operating system
- Pages viewed and links selected
- Date and time of visits
- Referring website
- Cookie and analytics information
Text Messaging Information
- Mobile telephone number
- Date, time, and method of consent
- Webpage, form, keyword, or other source through which consent was provided
- Messages sent to and received from you
- Opt-in, opt-out, and HELP request records
- Message delivery and engagement information
Payment information may be processed by third-party payment processors. Alpha Home Services may not directly store complete payment-card information.
2. How We Use Information
- Respond to inquiries and service requests
- Schedule, confirm, reschedule, and complete appointments
- Provide estimates, repairs, installations, maintenance, inspections, and other requested services
- Send service updates, technician-arrival notices, scheduling information, and follow-up communications
- Send invoices, payment reminders, receipts, and account-related notices
- Request feedback or customer reviews
- Send promotional messages, seasonal offers, maintenance reminders, and information about Alpha Home Services
- Provide customer support
- Maintain business and service records
- Improve our website, services, marketing, and customer experience
- Detect fraud, misuse, security incidents, or unlawful activity
- Comply with applicable legal, tax, insurance, licensing, and regulatory obligations
- Establish, exercise, or defend legal claims
3. SMS and MMS Text Messaging
When you voluntarily provide your mobile number and affirmatively agree to receive messages, Alpha Home Services may send SMS or MMS text messages regarding:
- Appointment reminders and confirmations
- Technician arrival and scheduling updates
- Service-status and customer-support communications
- Estimate, invoice, and account communications
- Maintenance and follow-up reminders
- Review or feedback requests
- Promotional offers and marketing communications
- Other business communications related to your relationship with Alpha Home Services
Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services.
Opt-out: Reply STOP at any time. You may receive one final confirmation message. We may also recognize CANCEL, END, QUIT, REVOKE, or UNSUBSCRIBE as opt-out requests.
Help: Reply HELP or contact Alpha Home Services at 520-221-4601 or [email protected] .
Wireless carriers are not responsible for delayed or undelivered messages. Opting out of marketing messages does not necessarily prevent Alpha Home Services from communicating with you through nonmarketing methods when necessary to respond to a request, provide requested services, or address an active transaction, where permitted by law.
4. Mobile Information and Text Messaging Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with or sold to third parties or affiliates for their independent marketing or promotional purposes.
Information may be shared with subcontractors and service providers solely as reasonably necessary to support customer service, scheduling, communications, website hosting, data management, or text-message delivery on behalf of Alpha Home Services. We do not sell, rent, or provide mobile telephone numbers or SMS consent records to unaffiliated third parties for their independent advertising or marketing campaigns.
5. How We Disclose Information
Service Providers
We may provide information to vendors that assist with scheduling and customer relationship management, website hosting and analytics, telephone, email, SMS and MMS communications, payment processing, accounting, insurance, legal and professional services, marketing performed exclusively on behalf of Alpha Home Services, data storage, security, and technical support. These providers may access information only as reasonably necessary to perform contracted services.
Business Operations and Transactions
We may disclose information in connection with a merger, financing, acquisition, sale, reorganization, or transfer involving some or all of our business or assets, subject to applicable law.
Legal and Safety Requirements
We may disclose information to comply with law or legal process, respond to government or regulatory requests, protect rights, property, or safety, investigate fraud or security incidents, or enforce agreements and policies.
At Your Direction
We may disclose information when you direct or authorize us to do so.
6. Cookies and Analytics
Our website may use cookies, pixels, analytics services, and similar technologies to operate the website, remember preferences, understand website traffic, measure advertising performance, and improve services. You may be able to manage cookies through browser settings, although disabling cookies may affect certain website functions.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain customer and service records, document communications and consent, meet accounting, tax, licensing, insurance, warranty, and legal requirements, resolve disputes, enforce agreements, and protect legitimate business interests. Retention periods may vary by information type and purpose.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, communication system, transmission method, or storage system can be guaranteed completely secure.
9. Your Privacy Choices
Depending on applicable law, you may request access to, correction of, or deletion of certain personal information, or information about the categories of information we collect or disclose. You may unsubscribe from marketing emails using the unsubscribe link in the email and may stop text messages by replying STOP. We may need to verify your identity before completing certain requests, and some information may be retained where required or permitted by law.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Alpha Home Services is not responsible for the privacy, security, or content practices of websites or services we do not control.
11. Children's Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any revised version will be posted on this page with an updated Last Updated date. Material changes may also be communicated through other reasonable methods when required by law.